GroB2B ("we", "us", "our", "GroB2B", "the Platform") is a B2B travel platform, powered by GnS Leisure Travels Pvt Ltd, Kochi, engaged in providing travel-related products and services to travel agents, travel partners, tour operators, and associated businesses globally, with a specific focus as an exclusive Destination Management Company (DMC) specialist for Japan, China, America, Scandinavia, Great Britain and Vietnam.
This Privacy Policy explains how GroB2B collects, uses, stores, processes, and safeguards information shared by users, agents, travel partners, suppliers, and visitors while accessing our website, submitting inquiries, onboarding as a partner, making bookings, or using our services and digital platforms.
By accessing or using GroB2B platforms and services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect business-related and onboarding information including:
This information is collected for:
We may collect travel-related information including:
When users access GRO B2B platforms, we may automatically collect:
GRO B2B may use collected information to:
By submitting inquiries, registering accounts, onboarding as a travel partner, or interacting with GRO B2B platforms, users expressly consent to receiving communications through:
Such communications may include:
Users may opt out of promotional communications at any time by contacting GRO B2B or using unsubscribe options where applicable.
GRO B2B may share information with trusted third parties strictly where necessary for operational and service-related purposes, including:
We do not sell or rent personal or business information to third parties. Third-party service providers engaged by GRO B2B are expected to maintain reasonable confidentiality and security standards.
GRO B2B uses cookies, tracking technologies, analytics tools, and remarketing pixels including but not limited to:
These technologies help GRO B2B:
By continuing to browse or use GroB2B platforms, users consent to the use of cookies and similar tracking technologies in accordance with this Privacy Policy.
Users may disable cookies through browser settings; however, certain platform functionalities may become unavailable or impaired.
All online payments are processed through secure and encrypted payment gateways.
GroB2B does not store complete credit/debit card details on its servers. Payment information is processed through authorized third-party payment processors using SSL encryption and industry-standard security measures.
GroB2B implements appropriate technical, physical, electronic, and organizational safeguards designed to protect personal and business information against:
Security measures may include:
While GroB2B strives to protect all information using industry-standard security practices, no internet-based transmission or storage system can be guaranteed to be completely secure.
GroB2B acknowledges its obligations under the Digital Personal Data Protection Act 2023 (DPDP Act) and its implementing rules. In our capacity as a Data Fiduciary under the DPDP Act:
In the event of a personal data breach, GroB2B shall notify affected Data Principals and the Data Protection Board of India (when operational) within the timelines prescribed under the DPDP Act 2023 and applicable CERT-In directions. In accordance with CERT-In's Cyber Security Directions (April 2022), cybersecurity incidents shall be reported to CERT-In within 6 hours of detection.
GRO B2B shall also:
GroB2B reserves the right to engage cybersecurity professionals, legal advisors, payment providers, or regulatory authorities where necessary to investigate or respond to security incidents.
GroB2B platforms may contain links to external websites, supplier portals, airline systems, or third-party service providers.
GroB2B is not responsible for the privacy practices, policies, content, or security of third-party websites or systems. Users are advised to independently review applicable privacy policies before interacting with external platforms.
As GroB2B operates internationally and works with global suppliers, airlines, hotels, destination management companies, and travel partners, information may be processed, stored, or transferred across jurisdictions outside the user's local country where necessary for operational, booking, compliance, or service-delivery purposes.
By using GroB2B services, users consent to such international processing and transfer of information.
GRO B2B retains collected information only for as long as reasonably necessary for:
Indicative retention periods by data category:
Users and travel partners may request to:
Requests may be submitted through the official contact details provided below.
Deletion or modification requests may be submitted through GroB2B's official communication channels.GroB2B may retain certain records where required for:
Eligible requests shall typically be processed within 30-45 business days, subject to verification and applicable legal requirements.
GroB2B services are intended for business entities, travel professionals, and individuals above the age of 18.
Information relating to minors may only be submitted where necessary for travel bookings and must be provided by parents, guardians, authorized agents, or legally authorized representatives.
GroB2B does not knowingly collect personal information directly from minors without appropriate authorization.
GroB2B reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.Updated versions shall be published on GroB2B platforms along with the revised effective date. Continued use of GroB2B services after such updates shall constitute acceptance of the revised Privacy Policy.
Any disputes arising out of or relating to this Privacy Policy, GroB2B platforms, or the use of GroB2B services shall be subject to the exclusive jurisdiction of the competent courts located in Ernakulam, Kerala, India, users agree to submit to the jurisdiction of such courts.
In accordance with applicable laws and regulations, users may contact GroB2B's designated grievance or data protection representative for concerns relating to:
Grievance Officer
Email: grob2btours@gmail.com
Contact Number: +91 94464 53307
Response Timeline
GroB2B shall make reasonable efforts to respond to valid requests within 20-30 business days.
For questions relating to this Privacy Policy or GroB2B's handling of information, please contact:
GroB2B Tours
Email: grob2btours@gmail.com
grob2btours@gmail.com
Phone: 91 94464 53307 / +91 94470 53307
Registered Address: Ravipuram, Kochi, Kerala, India
Users are advised to also review grob2btours's:
These policies shall form an integral part of GroB2B's operational, booking, and compliance framework.